FAQ: LIVE Marketplace on the WebXbox LIVE® Marketplace on the Web is a web-based extension of the Games and Video Marketplaces on the Xbox 360 console. This feature lets you search, browse, and purchase games and videos while you are away from your console. You can also perform account management functions like changing your billing information, viewing your purchase history, and downloading items you already own. We've got the answers to your questions about this exciting new service. What are the computer and Xbox console requirements for purchasing from the web?
Please note: The account holder must be 18 years old or older to purchase from the web. How do I purchase from LIVE Marketplace on the Web?Once you've decided on the content you want, simply click the Download to Xbox 360 button to start the purchase flow. If you are not signed in, you will be asked to log into your Xbox LIVE account. If you do not have an Xbox LIVE account, you can create an account in a few easy steps. If the item you are buying requires points, you must first purchase Microsoft Points and will be asked to provide your billing and credit card information. If you have enough Microsoft Points, you can simply confirm your purchase and the item will be added to your Download Queue. What are Microsoft Points?Microsoft Points are used to purchase content from Xbox LIVE Marketplace on the Web and Xbox console. You can purchase bundles of Microsoft Points, which can be applied to your LIVE Marketplace purchases. Microsoft Points cards are also available at many game retailers. Microsoft Point cards can be added to your Xbox LIVE account in Redeem Tokenshttp://live.xbox.com/accounts/RedeemToken.aspx on the web or directly on your console. Where can I see my Microsoft Points balance?You can view your points balance by signing into your account and viewing the My Accounts Summary page. You can also sign into LIVE Marketplace on your console and check your points balance. How do I download my purchases to Xbox 360?Upon confirming purchase of an item in LIVE Marketplace on the Web, the item is added to your Download Queue. Next, power your console on and sign in using the same Xbox LIVE account you used to purchase the item. Items will automatically download to the console in the order specified in your Download Queue. How long does it take to download items to my Xbox 360 console?Download time primarily depends on the size of the item and your Internet connection speed. For some connection types, local network traffic can also affect download times. Are downloaded items stored on my personal computer?Items purchased from LIVE Marketplace on the Web are downloaded only to Xbox 360 consoles. I play games on multiple consoles. Where will my downloads go?Content will automatically download to the first console you sign into after completing a purchase on the web. If you decide to sign into a second console and you have content in the Download Queue, the items will appear in the console’s Active Downloads feature and you have the option to download content to the second console. If you choose not to download the content to the second console, the content will remain in the Download Queue until you sign into your first console. Content that you purchased and downloaded to the second console can be downloaded again to your first console using the Purchase History feature. <anchor link to topic in the FAQ> Please Note: Changing the download location does not change the usage restrictions on the content. Usage restrictions are applied to the first console the download is started or played on. Can I play my purchases on my computer?Items purchased from Xbox LIVE Marketplace are designed for use only on Xbox 360 consoles. What is the Download Queue?The Download Queue is a web-based view of items that will be downloaded to your Xbox 360 console. It is similar to the Active Downloads feature on your console dashboard. Each Xbox LIVE account has its own Download Queue. Items you purchase from Xbox LIVE Marketplace are automatically placed in your Download Queue. You can perform other actions such as viewing the status of your downloads, moving items to the top of the Download Queue, or removing items. How do I remove items from my Download Queue?You can remove items from your Download Queueby selecting the Remove link next to the item. A message will appear for you to confirm this action. Removing an item from your Download Queue does not remove the item from the Xbox 360 console if it is already downloaded. It also does not refund Microsoft Points for the purchase as all Xbox LIVE Marketplace purchases are final sales. What does a status of "Download Pending" mean in the Download Queue?This means the top-most item in your Download Queue is awaiting download by your Xbox 360 console. The download will begin the next time you power your console on and sign in to Xbox LIVE. What does a status of "Download in Progress" mean in the Download Queue?This means the top-most item in your Download Queue is downloading to your Xbox 360 console. If you are on your console, you can view progress of this item by navigating to Guide Button > Marketplace > Active Downloads. What does a status of "Not Enough Space" mean in the Download Queue?This means the top-most item in your Download Queue is too large to download to your Xbox 360 console. To clear space or view available space on your Xbox 360 console, go to System Settings in the My Xbox area and select Memory. Follow the on screen steps to select the storage device and remove items that you no longer wish to have on yourXbox 360 console. Where can I see items I have purchased?All items you have purchased from Xbox LIVE Marketplace (including free items and items you purchased using your console) will appear in your Purchase History. Your purchases are grouped under three categories: Games, Game Demos, and Videos. How do I download items I previously purchased from the web?Go to your Purchase History and select the Add to Queue button next to the item you want to download again. You can also locate items you own in Xbox LIVE Marketplace and click the Download to Xbox 360 button to add the item to your Download Queue. How do I return an item purchased from Xbox LIVE Marketplace on the Web?All items purchased or rented from Xbox LIVE Marketplace, using the Web or your Xbox 360 console, are non-refundable. |
