Each week, Undercover Boss follows a different executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects that their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.
| Episode | Duration | Release date | Price | ||
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01. Choice Hotels International |
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Steve Joyce, the President and CEO of Choice Hotels International, one of America’s largest hotel chains, goes undercover in order to see firsthand if the Choice franchisees are living up to the Choice standards.
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43 min | 9/26/2010 | 160 | Buy | |
02. Great Wolf Resorts |
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Kim Schaefer, the CEO of Great Wolf Lodge, North America’s largest chain of indoor water park resorts, goes undercover in her own company, posing as a stay-at-home mom returning to the workforce.
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43 min | 10/3/2010 | 160 | Buy | |
03. DirecTV |
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Mike White, the President and CEO of DirecTV, goes undercover posing as an out-of-work salesman looking for a new line of work.
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43 min | 10/10/2010 | 160 | Buy | |
04. Frontier Airlines |
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The president and CEO of Frontier Airlines, Bryan Bedford, was originally president of Republic Airlines. In 2009, Republic acquired Midwest, and then after Frontier went through bankruptcy they acquired that airline as well. Merging the three companies under the Frontier name has been an overwhelming challenge for both executives and frontline employees. This father of eight has chosen to go undercover in this new iteration of his company to help it succeed as a small airline competing with the “big guys”.
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43 min | 10/17/2010 | 160 | Buy | |
05. NASCAR |
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Steve Phelps, the Chief Marketing Officer of the largest family owned sports franchise in the world, Nascar, goes undercover posing as a lucky competition-winning race fan with an all-access pass.
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43 min | 10/24/2010 | 160 | Buy | |
06. Chiquita Brands International |
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Fernando Aguirre, the Chairman and CEO of Chiquita Brands International, one of the largest producers and distributors of fruits and vegetables in the world and parent company of Fresh Express, goes undercover in his own company posing as an immigrant seeking the American dream.
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43 min | 10/31/2010 | 160 | Buy | |
07. Chicago Cubs |
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Todd Ricketts, a co-owner of the Chicago Cubs, one of America’s most beloved sports teams, goes undercover posing as an out-of-work roofer looking for a new line of work.
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43 min | 11/7/2010 | 160 | Buy | |
08. Lucky Strike Lanes |
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Steven Foster, the co-founder and CEO of Lucky Strike, America's leading upscale bowling alley and lounge, goes undercover posing as an out of work telemarketer competing against another person for a job.
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43 min | 11/14/2010 | 160 | Buy | |
09. Subway |
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Don Fertman, the Chief Development Officer of Subway, America’s largest food franchise, goes undercover posing as an unemployed counselor looking for a new career.
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43 min | 11/21/2010 | 160 | Buy | |
10. ABM |
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Henrik Slipsager, the President and CEO of ABM, America’s number one provider of building maintenance and facility services, goes undercover posing as a Dutch immigrant seeking a new career in the land of opportunity.
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43 min | 12/3/2010 | 160 | Buy | |
11. Johnny Rockets |
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John Fuller, the President and CEO of Johnny Rockets, America’s largest chain of 50’s diner restaurants, goes undercover posing as a former gym owner competing against another contestant for an open position within Johnny Rockets. John is a divorced father of two and says that the hardest part is not being in the same house with his daughters, but in a way he’s built a stronger relationship with his kids, since he’s had to learn how to take care of them.
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43 min | 12/10/2010 | 160 | Buy | |
12. Norwegian Cruise Line |
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Kevin Sheehan, the CEO of Norwegian Cruise Line, one of the world’s largest cruise companies, goes undercover posing as an unemployed cab driver competing against another contestant for an open position within the company. Kevin comes from a blue-collar family in Manhattan and worked as a taxi driver to pay his way through college. After being successful with a number of businesses, in 2007 he was brought into Norwegian Cruise Line to fix some inconsistencies of the product and high employee turnover. He relocated to the company’s headquarters in Miami, leaving his wife and family behind in New York.
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43 min | 1/2/2011 | 160 | Buy | |
13. UniFirst |
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Ron Croatti, the President and CEO of UniFirst Corporation, one of North America’s largest producers of work wear and uniforms, goes undercover posing as a former shop owner competing against another retired worker for one open job in the company. As an immigrant Italian, Ron’s grandfather began the company over 75 years ago, washing uniforms, while his grandmother was the presser. His grandfather was tragically killed when he was crushed in an industrial washing machine. To protect the family’s livelihood, Ron’s father stepped up to run the business, until he had a heart attack and passed the keys to Ron.
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43 min | 1/9/2011 | 160 | Buy | |
14. BELFOR |
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Sheldon Yellen, the CEO of BELFOR, the world’s largest disaster restoration company, goes undercover posing as a former insurance salesman competing against a woman to see who performs the job better. BELFOR provides post-disaster relief and reconstruction services after fires, earthquakes, hurricanes and other natural disasters. Growing up, Sheldon’s father wasn’t around much and his Mom raised four kids with the help of welfare benefits. To help contribute to his family, Sheldon’s been working since he was eleven. Now, as CEO of BELFOR he enjoys his financial security and makes sure his family lives comfortably. He’s proud of keeping his employees employed through the economic crisis by immediately enacting a wage and hiring freeze, and is going undercover to ensure his employees are being treated well.
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43 min | 1/16/2011 | 160 | Buy | |
15. Mack Trucks |
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Denny Slagle, the President and CEO of Mack trucks, one of the most historic manufacturers of heavy duty vehicles in the world, goes undercover as an out of work subcontractor competing with a woman for a job at Mack trucks. Growing up next to a city dump in the mountains of North Carolina he learned about hard work from his father. Denny is struggling with layoffs he has made as a new CEO, recently coming over from Volvo, who acquired Mack in 2002.
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43 min | 2/20/2011 | 160 | Buy | |
16. City of Cincinnati |
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Mark Mallory, the first directly elected African-American mayor of Cincinnati, goes undercover as an employee competing with another worker for a city job. As the mayor he will have to keep in contact with the director of community affairs during his undercover journey. Mark grew up in Cincinnati and comes from a political family headed by his father who was in the Ohio state legislature for 28 years. Mark is struggling with the city budget and is facing escalating deficits during the economic recession.
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43 min | 3/6/2011 | 160 | Buy | |
17. United Van Lines |
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Rich McClure, the CEO and President of United Van Lines, the nation’s largest moving company, goes undercover as an office manager competing for a job with another worker. Rich came to United 15 years ago from public service and knew nothing about the moving industry. Long hours and lots of travelling often keep him away from his family. Rich wants to make sure the company is ready for the peak moving season.
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43 min | 3/13/2011 | 160 | Buy | |
18. MGM Grand Las Vegas |
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Scott Sibella, the President and COO of the MGM Grand Las Vegas, the world’s second largest hotel, goes undercover posing as Paul, a contestant vying for an open position within the company. Scott has only been the boss of the MGM for two months, so his employees don’t know him yet, making it the perfect time to go undercover. He’s a Las Vegas native, but didn’t grow up rich so he hopes that his kids aren’t spoiled living the VIP Las Vegas lifestyle.
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43 min | 3/20/2011 | 160 | Buy | |
19. Synagro |
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Bill Massa, the President and CEO of Synagro, the largest wastewater treatment company in America, goes undercover posing as a former employee of a company that damaged the environment training with environmentally friendly companies. Bill spent the first 15 years of his career polluting the Earth through jobs in the chemical industry. He hopes to make up for his past through his duties at Synagro and their efforts to improve the environment.
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43 min | 3/27/2011 | 160 | Buy | |
20. Baja Fresh |
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David Kim, the CEO of Baja Fresh, the leading fast-casual chain in Mexican dining in the United States, goes undercover posing as a contestant who is competing for one position within the company. Immigrating to America from Korea was hard on David’s family when he was growing up. His parents had to live through hard times, so his goal was to become someone that could help his parents live a better life. David hopes to use this undercover experience to find the truth about how his company is functioning, while reflecting on the time that he has left with his dying father.
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43 min | 4/10/2011 | 160 | Buy | |
21. BrightStar Care |
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Shelly Sun, the CEO and co-founder of BrightStar Care, a full-service, private healthcare company serving more than 10,000 families in the United States, goes undercover posing as a former administrative assistant who is now looking for a job in healthcare
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43 min | 4/17/2011 | 160 | Buy | |
22. UC Riverside |
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Tim White, the chancellor of UC Riverside, one of Southern California’s largest universities, goes undercover posing as a participant in a documentary about the University of California school system. Tim is the CEO of the university and is responsible for the student affairs on the UC Riverside campus, which is recognized as the most ethnically and racially diverse University of California campus. Tim himself is an immigrant from Argentina who came to the United States when he was a young boy. He worked hard as a kid to be able to fit in with the other children in America. Through his dedication of being a diligent worker, Tim made his way up to becoming a chancellor, making his parents very proud. Tragedy struck when Tim’s father was killed in an automobile accident during a trip to see Tim in his new position. During Tim’s time undercover, he will learn that the same drives and struggles that he has experienced throughout his life are also occurring in the lives of his students and faculty.
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43 min | 5/1/2011 | 160 | Buy | |